Spotify: Support kontaktieren - so erreicht ihr den Kundendienst (2024)

FAQs

How do I contact Spotify directly customer service? ›

Contact our Customer Support if you don't find a solution on our support site or Community. @SpotifyCares. Feeling sociable? Simply tweet the team and they'll do all they can to help.

Can't find the solution you're looking for? Here's how to get help from our experts. Note: We currently don't offer support by phone.

Let's start with the basics, Spotify phone contact and Spotify email address. Spotify's US contact phone is 1-800-952-5210** and both info@spotify.com & support@spotify.com are valid contact mails through which Spotify offers customer support.

You can find Spotify's support page at this link: https://www.facebook.com/SpotifyCares/. If you're contacting Spotify about a problem related to your account or a payment issue, include in your message the email address that's attached to your Spotify account.

Private Messenger on the Spotify Community

Besides posting on the public boards to find solutions and discuss various topics with others, the Spotify Community allows you to send private messages to other users, that only you can read.

Even after they fix the problem, Spotify customer service reps prioritized reaching out to each customer who sent a message. During an outage, one customer praised their fast service and her overall customer experience with Spotify in the aftermath.

Spotify login errors are usually caused by internet connectivity problems or a glitch relating to the Spotify app or the device that it's installed on. Using the incorrect username or password is also a common cause behind being unable to log in to Spotify, as is mistakenly trying to log in to the wrong app.

In the Spotify desktop app, click "Find Friends," located in the far-right of the screen. 3. In the "Find Friends" list, select which friends you'd like to follow. Or, if you want to follow all the friends suggested, click "Follow All."

If you want to go beyond just canceling — and instead actually delete your premium membership — you'll need to contact Spotify customer service at https://support.spotify.com/us/contact-spotify-support/.

An email is suspicious if the sender email doesn't end in “@spotify.com”, or if you're simply not sure about it. Don't respond to, click any links, or download anything in the email. If you already did: Reset your password.

What is Spotify's official email? ›

There may be times when you need a little help in navigating and using Spotify from your Spotify friends. You can always e-mail support@spotify.com with your question or log into Twitter and send a tweet to @spotify.

Log in to your account page. Click EDIT PROFILE. Under Email, enter your new email address. Confirm your password.

Under Manage your plan, click Change plan. Scroll to Spotify Free and click Cancel Premium. Continue through to the confirmation message. Wait until your account switches to free at your next billing date.

Who owns Spotify? Spotify is owned by a number of individual and institutional investors, including the company's co-founders, Daniel Ek and Martin Lorentzon, and leading investment managers, such as Baillie Gifford.

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).

Spotify is headquartered in Stockholm, Regeringsgatan 19, Sweden, and has 18 office locations.