Workforce-Manager/-in » Gehalt & Beruf (2024)

FAQs

What is the job of a workforce manager? ›

This role has a hand in staffing, scheduling, performance monitoring, workforce allocation, reporting, compliance tracking, and more. Overall, workforce managers seek to get the most out of employees and processes to ensure businesses can meet and exceed their goals.

If you are looking for a career that offers variety, growth, and impact, WFM might be a good fit for you. However, if you prefer a more routine, stable, or creative work environment, you might find WFM too stressful or boring.

WFM tools are industry-specific solutions that assist management in achieving their objectives and goals. Some organizations opt to use WFM software that operate as stand-alone programs, while others incorporate these tools into an integrated human resources (HR) management suite.

At its core, WFM is a comprehensive and integrated set of processes and tools that help in planning, managing, and tracking employee work, including time and attendance, employee scheduling, and compliance with labor laws.

Generally, this role requires a bachelor's degree in business administration, human resources, operations management, or a related field. Additionally, certifications or credentials in WFM such as the Certified Workforce Management Professional (CWMP) or the Workforce Management Certification (WMC) are beneficial.

The term workforce management – or WFM – describes the process used by employers to distribute their resources and employees, to monitor attendance, and to keep up with regulations and laws in the workplace that are continuously shifting.

What are the 4 key pieces of workforce management? The four key components of workforce management are forecasting call volumes, calculating staffing needs, creating schedules and monitoring real-time adherence for efficient call center operations.

Workforce management provides a common set of performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations.

What is the difference between labor management and workforce management? ›

Key Difference Between LMS Software and WFM software

LMS software is focused primarily on tracking and managing employee time and attendance, while WFM software includes a broader range of features, such as scheduling, forecasting, task management, and compliance management.

Words that trigger negative emotions – These would include words such as “accused”, “aggravated”, “blamed”, “unimportant”, “unhappy”.

Effective workforce management encompasses time and labor management, absence management, and health and safety—and is fully integrated with payroll and other core HR functions and financial data—to bring accuracy, simplicity, and insight to a once-onerous task.

One of the primary objectives of workforce management is to increase productivity without incurring additional labor costs. Accomplishing this goal generally requires having the right people and resources in the right place, at the right time.

A workforce manager is a professional whose main responsibilities are to oversee the productivity and quality of work within a company. They conduct analysis and reports on employees to determine how their individual skills can best contribute to the organization.